Job purpose:
This is an entry level position, and you will be responsible for working with Tier 1 support personnel to resolve client issues in a timely manner and provide Tier-2 support to resolve technical issues related to our application(s). Our applications are used by Deloitte’s Global Employer Services member firms and clients so the successful candidate should have strong client service and communication skills as well as the ability to deliver projects on time in a dynamic team environment. The candidate will receive training on existing as well as next generation tools.
Key job responsibilities
> Manual testing using Deloitte applications and excel
> Day to day support in maintaining current applications
> Research on various platforms
Education/Background:
UG: B Tech
PG: N/A
Key skills desired
Must have:
> Strong organizational skills and the ability to keep multiple projects moving forward simultaneously
> Excellent communication skills
> Strong analytical/problem solving skills
> The ability to apply practical experience to future work
Good to have
> Basic understanding of SQL and Jscript
> Proficiency with Microsoft Office suite, most notably Outlook and Excel
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