DXC TECHNOLOGIES IS HIRING: IT SERVICE DESK-QUALITY ANALYST

For the position of IT SERVICE DESK, DXC TECHNOLOGIES is actively seeking freshmen. Below are the job's specifications, requirements, and other details:

DXC: IT SERVICE DESK

Eligibility:

• Conduct Quality evaluations for support staff based on predefined Quality assessment form/template.

• Evaluate different parameters such as Customer Service, Technical and Process compliance.

• Responsible to drive performance improvement on all quality-related metrics such as Handle time, CSAT, Process compliance.

• Provide coaching and feedback on all quality parameters to all level 1 engineers

• Communicate process changes to all employees in the business

• Graduate in any stream

• Certifications Required ITIL preferred

Job Level : 4.1

Excellent written & spoken communication skills required

Apply through the link:https://dxctechnology.wd1.myworkdayjobs.com/en-US/DXCJobs/job/DXC-IT-Expert-ServiceDesk-Quality-Analyst_51444147