Position: Graduate Trainee, Diploma Trainee
Experience: Freshers (0 – 1 year)
Job Location: Pune
Salary: INR 2.6 – 3.15 LPA
Application End Date : 5th June 2023
Eligibility Criteria:
B.Sc/ B.Com/ BBA/ BCA or Diploma (10+2+3)
60% and above in 10th ,12th and Graduation & No Active Backlogs
Shortlisting Criteria:
Round 1 – Aptitude Assessment – Estimated Duration – 30 mins
Round 2 – Core Language Assessment (British Council) – Estimated Duration – 40 mins
Round 3 – Speaking Language Assessment (British Council) – Estimated Duration – 40 mins
Round 4 – Tech Interview
Round 5 – HR Interview
Mode of Selection: Virtual
Job Description:
End to end trouble shooting End user services network issue
Provide support on Outlook related issues and Windows OS related issues
Coordinating with Vendors to troubleshoot on assets which are in Warranty
Preparing SLA/Performance reports and meeting with Customers to manage regular operation
Should be ready to work in 24×7 environment.
Ticket handling
Address user tickets regarding hardware, software and networking
Prepare, implement and verify the configuration and integration of a Node/system/services
Emergency Handling and chronology preparation
Coordinating with care/vendor team for handling resolved cases
Interfacing with other Technical Teams
Installing and upgrading operating systems and computer software.
Coordinating with field team if onsite support required on faults
Hand over and activity sheet preparation
Ability to identify problems and act accordingly as per defined CM process
Ensuring Post check of activities done during MW period.
Experience in trouble shooting of configuration related issues.
Preparation of script and Impact analysis for changes that needs to be done in network.
Conduct remote troubleshooting
Ensuring coordination with cross-functional teams (if any) for various issues during any configuration changes.
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